Frequently Asked Questions (FAQ)

You would be provided with a minimum of 8 months from the date of purchase. The hours are based on the service you choose. Each service has a different amount of hours allotted to you. You receive a minimum of 20 hours. You can also take our other services along with your current service, If you required.

Although this is very rare but the customers will definitely be allowed to regain the money from the unused hours, In case they are unhappy with the service, we will reassign you to another agent and fix it until it meets your requirements

Our company does provide a trial version for all those who are new to the understanding of virtual services and it is for free. You are allowed to test run the service, for e.g. if you have a brochure and want to design, you could select our designing services and be provided with an assistant for a couple of hours to help design your brochure. You are allotted 5 free hours, If required of the service which you choose within that we both get to understand each other better.

Our assistant provided to you for the work will start the work once all necessary approval requirements are fulfilled. There is procedure, which needs to be followed up on and within 24 hours of acceptance of your task the work will start.

We use all the common payment modes that are easy to use like eCheck, Local Bank Transfer, Credit/Debit Card and Paypal.

Our customer’s security is important to us and hence we use only the best-secured modes of payment.

There is definitely an availability of a NDA (Non-disclosure agreement). Our client’s details and data are of utmost importance to us and their security is of great value to us. Each individual’s information shared during the course of the work being done remains strictly between the client and our company.

We do not allow an outflow of information, and have the following ways of protecting it:

• Our office is equipped with electronic admission control systems for protected premise login.
• Our company has antivirus, firewall and VPN (Virtual Private Network) and Back-Up drive manager for both inbound and outbound security.
• We have computers or equipment’s, which do not allow the attachment external drives, hard disks, pen-drives or floppy/cd’s etc.
• Our companies systems and e-mails are password protected.
• Our entire companies secured locations like cabinets and rooms are fireproof we use an offsite storage space to contain documents.
• Our entire office has round the clock surveillance team that checks all cameras located throughout the premises both inside and outside.

We work with the best security team, technologies and software’s in the market, which helps in ensuring your and our safety.

• Encrypted Data Transfer- we use the best and current standard that is SSL 3.0 version of data encryption.
• Both parties sign confidentiality Agreements or Non-Disclosure Agreements.
• Biometric Time & Access Control Systems.
• Round the clock observation with the best security cameras.

• Our assistants are available round the clock in order to help you. You can contact us through email, phone, skype etc.
• We send project updates to our clients on a weekly basis depending on the service accepted.